Modeling a public hospital's emergency department with feedback open queue networks
DOI:
https://doi.org/10.33064/iycuaa2018741737Keywords:
queueing model, emergency, probability route matrix, efficiency indicatorsAbstract
This work proposes a model of open queue network with feedback, from the emergency department, to understand their behavior and make strategic decisions. In the queueing network, a probability route matrix is established to determine the general behavior variants of this model. It generates a range of scenarios with different behavior patterns; with the numerical results, we analyze the efficiency indicators of Queueing Theory on the three locations: clinics, laboratories, and observation-gypsum-sutures, which are modeled as M/M/s, M/G/1 and M/M/1, respectively. The numerical results show the sensibility of the emergency department behavior and the optimally performance, using the probability route matrix values.
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